Frequently Asked Questions

Why choose us?

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1. Honest Prices: We will tell you the total cost before we carry out the work, no hidden costs.


2. Very quick drying times: Most of the wetness is removed by our 600 PSI machines.


3. We offer stain protection to add to the life of the carpet.


4. We offer a Deep Clean: The carpet will remain cleaner for longer


5. We are a member of NCCA: National Carpet Cleaners Association.


6. We will arrive on time and call you if we are running late due to traffic for example.


7. We care about customers and  carpets/upholstery.


Are we insured?

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  • We carry insurance for the work that we do in your home. We also guarantee customer satisfaction.  If something was not cleaned the way that you expected please let us know and we will do our best to put things right.  








What about pets?

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  • During service we recommend that you do keep your pet somewhere they will be comfortable — not all pets like the sound of vacuums.  Please let us know  ahead of our visit if you have pets. 

How long does the cleaning process take?

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  • This can vary depending upon the size of the job and how dirty the item being cleaned is.
  • Most carpet jobs are completed within two hours.

How often should a carpet be cleaned?

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  • This will depend on how many people live in the property, and if there are pets in the property, but we would suggest once a year.

Will I need to move my furniture?

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  • Our cleaners are more then willing to move items where possible but will not be able to move heavy items due to  health  and safety reasons. We suggest moving items before we visit.

Jet Washing

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  • We are more than willing to move lighter items to carry out the jet washing project, however every job is different and some items we can't move due to health and safety. For the best results we suggest moving heavy items with a friend if possible before we arrive.
  • Please note we will need access to a water supply on site.

 



What can you do to maintain your upholstered furniture?

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  • Keep upholstery away from direct sunlight to avoid fading
  • Place furniture 10 feet away from vents and fireplaces
  • Rotate your upholstery cushions weekly
  • Vacuum regularly 
  • Consider adding protective coverings
  • Avoid leaving newspaper on upholstery
  • Avoid eating and drinking on the upholstery 


Why should I get my carpets cleaned?

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At OneStop cleaning solutions our aim is to remove all odours and stains and all unwanted parasites that may be living in the carpet.

 Most if not all manufactures of carpet will recommend getting carpets cleaned yearly.


Getting carpets cleaned yearly will increase the life of the carpet.


We are a member of the NCCA.



How do I decide which cleaning company to use?

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Ask the company 5  simple questions.

  1. Are they a member of the NCCA, National Carpet Cleaners Association? 
  2. Are they fully insured?
  3. Are they DBS checked? 
  4. Do they use professional equipment?
  5. Do they have a website?

Can we remove all stains?

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The honest answer is no, but we will tell you the chances of 100 % removal. However the stain should be reduced, sometimes fully removed. It is standard practice to ask the customer to sign a waiver before trying to remove any stains.

What are the differences between the methods of cleaning and which method is best?

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All cleaning methods are designed to produce good results and each has its place within the industry. Some methods use more water, whereas others more mechanical action. The most important factor is whether the cleaning technician has the required training to carry out the cleaning properly and safely.